Please email or call us for a returns number(RTS) before returning any goods 0845 6385071
RETURNING AN ITEM: CANCELLED ORDERS & NO LONGER REQUIRED GOODS
No post refund applies.
Where an item is to be returned for refund due to not being required and within the 14 working days(from date of delivery) time frame, then the customer must meet all return transport costs. If items are returned as 'unwanted' or appear to be in a second hand condition or have missing parts, then we charge a restocking fee based on the sales value.
below £36.00 has a restock fee of £6.00
above £36.00 has a restock fee of £8.00
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RETURNING AN ITEM: FAULTY GOODS WITHIN 28 DAYS OF RECEIPT
Post refund applies.
If you purchase an item from 4CT and it does not work upon arrival or becomes faulty within 28 days of receipt, you are legally entitled to a full refund or replacement but you must report it to 4CT within 28 days of receipt.
You should contact 4CT to arrange the return of the item and then ensure you include all packaging, manuals, accessories etc. If the item is not found to have a fault upon our inspection, we will charge an inspection fee which is quoted above and delivery charges for returning the item to you, which must be paid before the goods can be released.
Return post costs are limited to £4.00 and will only be refunded providing a receipt is included with the item and you have used our specified method of return, which will be advised upon request for an RTS number. This is black and white, no receipt for postage means no refunded postage. Proof of posting is NOT a receipt.
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RETURNING AN ITEM: FAULTY GOODS AFTER 28 DAYS FROM RECEIPT
No post refund applies
A warranty repair or exchange is offered for most faulty goods purchased from 4CT which you have had for more than 28 days. Postage costs for return of the faulty item after 28 days is the responsibility of the customer. When we accept return of an item for repair, we will confirm the fault and send the goods back to the manufacturer. You need to contact us to request an RTS number. Once inspected and tested for a fault, we will repair or replace the goods depending on which is the most economically viable option at the time. If the item is not found to have a fault, we will charge an inspection fee of £6.00 and a return delivery charge, which must be paid before the goods can be returned to the customer. No items will be accepted for return without the customer first obtaining a valid RTS number from customer support.
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RETURNING AN ITEM: DAMAGED IN TRANSIT
You must notify 4CT of any items damaged in transit within 1 day of delivery. Claims for transit damage cannot be accepted after this period. Please contact us to request a RTS returns number explaining the problem and the nature of the damage. We will then arrange to refund or replace as you wish.
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Adequate packaging must be supplied by the customers when making a return on all products and we recommend that the delivery is insured for the full value of the goods as in the event that the items are received in a damaged condition then no refund can be made and any warranty supplied by ourselves will become void.
On purchase you aggree to our terms and conditions
Still Have Questions? Contact Customer Service
For questions regarding products, order delivery, or returns, please contact 4 COOL TECHNOLOGY Customer Service: Contact this sellerPhone:08456385071
