Warranty claims will only be valid when proof of purchase is supplied to 4Cool Technology Limited to evidence that the product was purchased from an authorised 4Cool Technology dealer and that the claim is within one (1) year of purchase. To make a warranty claim you must first contact 4Cool Technology Limited by email to support@azatom.com stating your name, full postal address, contact telephone number, the name of the product and order id number, date and place of purchase and a detailed description of the problem you are experiencing.
If the defect is covered by this warranty then you will be provided authorisation with a return document and instructions for return shipment. Where possible, you must send to4Cool Technology the damaged or defective product, return shipments are at the customer's expense.The returned product MUST be accompanied by the original proof of purchase. We highly recommend that you retain a copy of this proof of purchase for your records. 4Cool Technology Limited shall not be responsible for lost or damaged products during shipment. Any product returned without the original proof of purchase or returns document provided will be returned without being examined or tested and such return shall be at the customer’s expense.
To avoid any additional charges, all returns and exchanges must include the original packing materials, product box, all included accessories which may include, but not necessarily be limited to, power adapters or power cords, connecting cables, remote controls, adapters, inserts, cards and instruction manuals. The absence of any of the aforementioned items may mean that you incur a charge for their replacement. For any unwanted products they must be return in as new condition. Thereturn of damaged goods due to misuse could incur a charge to the used value of the product.. 4Cool Technology Limited shall not be liable for any indirect or direct consequential loss.
